28. sierpień 2019 - 9:00 do 12:00
Poleć na:

Learn from your customers! - Social Listening & Customer Experience Breakfast in Warsaw | Etno Cafe Marszałkowska | środa, 28. sierpień 2019

We kindly invite you to join Neticle's first exclusive business breakfast in Warsaw!
On Social Listening & Customer Experience Breakfast we will present simple methods and case studies to show how to discover and analyse customer feedback and how they help determine product and service development processes. 
The event is international and will be presented in English.

Why join us?
If you are interested in social listening solutions, benefits of media monitoring, and making your business processes more data-driven and insight-driven, but are not an expert on the field, you should definitely join our educational event!
It will include an introduction to sentiment analysis, step-by-step presentation of case studies and live demos of Neticle's solutions to show you real-time data (Neticle Media Intelligence for media monitoring and Zurvey.io for text analysis). 

The main questions you will get the answers to: 
In general:

What are the benefits of social listenings?
How Neticle collect and analyse online mentions of your brand, product or company? (Live Demo)
How to identify the pain points of your service based on online customer feedback?
How can you improve your service based on online customer feedback?

Based on case studies: 

What are the biggest UX deficiencies of Samsung phones? What are the most disliked features by the users?
How can you benefit from analysing textual customer feedback (product reviews, survey answers, NPS answers, etc.)? (Live Demo)
How much time and costs can you save with automated tools?
How to improve customer experience and lower negative customer feedback by 70%?

9:00 - 9:15 - Registration
9:15 - 10:15 - How to collect and analyse online customer feedback?
15 min coffee break
10:30 - 11:30 - How to collect and analyse in-house customer feedback?
11:30 - 12:00 - Networking and breakfast

Event details: 
Date: 28 August 2019
Time: 9:00 - 12:00 (3hrs)
Venue: Etno Cafe Marszałkowska - address: Marszałkowska 87, 00-683 Warszawa

Hope to see you there! 
**Disclaimer regarding pictures: there is a chance that there will be pictures taken of attendants and used for future marketing, PR purposes.